velvet raptor guarantees the delivery of quality products. your order may be shipped via UPS (usa) or USPS (usa and international). every effort is taken to ship your order within 7 to 10 days of receiving it. you can elect to rush ship your order at checkout. shipping cost is based on the weight, size and distance of travel.
international customs and duty fees are the responsibility of the customer. these are in addition too, and not included in the cost of shipping at the time of delivery. international returns are not accepted due to these customs fees. we are also unable to mark items as “gift”. we have a very high success shipping USPS but there are cases where items get held up at customs, lost on a boat, or thrown away by foreign posts. once item is shipped, we have no way of knowing the status of the shipment.
additional fee will be applied for orders returned due to incorrect or undeliverable addresses.
returns are accepted on USA shipped items within 14 days from date of receipt for a refund less shipping and handling costs. all returned items must be in the original condition and packaging.
*personalized and customized purchases are not returnable.
paypal, american express, visa, mastercard and discover.
all orders shipped within minnesota will be charged sales tax. all other orders are responsible for paying corresponding use tax.
please email us with your selections at firstname.lastname@example.org and we'll assist you with your purchase.
out of stock items:
on occasion, an item you select might be out of stock. if this is the case, we will contact you upon receipt of your order.